Create real online differentiation
With the explosion of digital B2B options, customers automatically expect easy, highly personalized experiences when purchasing online. If you don’t deliver, your competitor is just a click away.
While mass market e-commerce packages do an adequate job of handling the basics, they often result in under-performance and a lack of differentiation. Capture greater wallet share and keep customers coming back by making their lives easier and providing analytics that improve their decision-making.
We know what online buyers want
Whether you’re getting into e-commerce for the first time or wanting to upgrade to take advantage of more sophisticated capabilities, we can help. Our experts can design a solution that fits your needs, grows with your business and maximizes ROI.
Creating custom e-commerce solutions tailored to our clients’ unique knowledge of how to delight their customers has long been a specialty of ours. Our Trabon Design Studio process helps clients think beyond the basics of e-commerce, and put a framework in place that nurtures customer loyalty and industry innovation.
how it works
First, we conduct a no cost discovery meeting with you to better understand what’s driving the need for your new custom e-commerce platform/features, your high-level requirements, and the number of key stakeholders that will need to be interviewed. We do this to gain a better understanding of the type and size of effort required to achieve your goals and to develop a proposal for the first phase of our process — the Trabon Design Studio.
Trabon Design Studio
Design is the most important phase of a successful software project. Unfortunately, many organizations tend to undervalue this phase, opting instead for a strategy that feels more like “code and hope.” Not Trabon.
Trabon’s Design Studio provides a rapid, effective approach to determine the core design elements during your e-commerce development. The process ensures that both you and our development team have a clear vision for what the application will and won’t do, how long it will take to develop, and how much it will cost.
Deliverables may include:
- Screen Mockups are created so that end users can interact with the new design visually.
- Functional Requirements define the rules for what the system will (and sometimes will not) do.
- Process Model defines who/what triggers each process and how the organization responds to achieve the desired outcome.
- Data Model defines how the application uses data.
- Technical Architecture diagram lays out the proposed architecture for the new application.
- Cost Estimate is a detailed estimate of the time effort and fees required to construct the application.
The first step in the e-commerce development phase, technical design, takes place to ensure that development is efficient and that the resulting application is maintainable, scalable, and extensible. Development translates the specifications created during design into code. We also test the system to verify the code works according to those specifications. At completion, acceptance testing is conducted by the client as a final check before deployment.
Deliverables can include:
- Technical design and specifications
- Use cases for end user testing
- Source code and documentation
- End user training documentation
During deployment, the system/upgrade(s) is moved to production servers and released for use. Training of users, if needed, is conducted. The application then moves into a support and maintenance mode.
E-commerce solutions in action
We’ve improved the e-commerce capabilities for companies of every size and focus to create superior online buying experiences. We can help you maximize sales velocity and profitability with improved e-commerce functionality, enhanced customer experience and more complete back office integration.
Take a look at a few of our client success stories.
Client: Learning Solutions Company
Issue: Needed more effective process for increasing online sales and customer engagement
Solution: Developed a sophisticated new cross-sell/upsell capability for existing platform to increase sales velocity and customer lifetime value. Also, upgraded related admin user experience to better support increased marketing efforts. Resulted in enabling more precise suggestive selling and improved agility to capitalize on new market opportunities.
Client: 3PL Transportation Company
Issue: Needed to reduce financial risks associated with PCI compliance
Solution: Developed robust PCI-compliant tokenization strategy and approach. Resulted in building a PCI avoidance system that integrated to five legacy applications, which significantly reduced the financial risk of PCI noncompliance.
Frequently Asked Questions
Yes. Developing a high-performance e-commerce capability requires a holistic approach and a well thought out plan. We guide you through a process that helps to refine your strategy, identifies your key opportunities and challenges, and concludes with documented requirements and a design for your new system.
Most of the improvements we make can be classified into three categories, i.e. enhancing customer experience, improving data management and reporting, and increasing operational efficiencies.
Yes. We can lead you through a process that identifies and prioritizes opportunities for improvement. Then we develop a plan to execute them which could include, reconfiguring your existing system, better integration with other back end systems, custom self-service capabilities, and streamlining operations.
"Our new system has enabled us to grow our online sales from just 1% to over 25% of our annual revenue, significantly increasing our profitability in the process."
- Chief Operating Officer, National Sign Distributor
If anyone in the world could design our Dynami Builder software, I knew Trabon could. Thanks for helping us show the market what an extraordinary piece of work it is.
- President, Residential Development Company
The process helped validate our assumptions and build consensus as to our most critical future IT investments.
- Chief Executive Officer, Agricultural Cooperative